Return and Refund Policy - Jyoti Vibha

1. Overview

At Devarartsgallery.com (Company Name- Jyoti Vibha) we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure a smooth and hassle-free experience.

2. Returns

• Eligibility:

  • Items must be returned within 30 days of receipt.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

• Return Process:

  1. Contact us at [your contact email] with your order number and reason for return.
  2. We will provide you with instructions on how to return your item.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

• Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

• Refund Process:

  • Once your return is received and inspected, we will notify you via email. Refund will be credited within 2 working days.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

• Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [your contact email].

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email] with the details and we will guide you through the process.

5. Non-Returnable Items

• Certain items are non-returnable, including:
  • Custom or personalized products.
  • Items on sale or clearance.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at info@devartsgallery.com.